Smart meters send readings automatically and can make billing and switching smoother. You are not legally required to have one, but many suppliers offer them. If your smart meter stops working—for example loses connection—your supplier can often fix it remotely or arrange a visit. This tool does not promise any payouts or compensation; it points you to meter status and Ofgem guidance.
Smart meter status
Answer a few questions to get a meter status checklist and how it affects billing and switching. For official guidance see Ofgem.
Frequently asked questions
- Do I have to have a smart meter?
- No. There is no legal obligation to have a smart meter. Suppliers are required to offer them, and they can make billing and switching easier by sending readings automatically. You can refuse or request one later.
- What happens if my smart meter stops working?
- Contact your supplier. They can often restore the connection remotely or arrange an engineer visit. While it is not working, you may need to submit manual readings and your bills may be based on estimates. Ofgem has guidance on your rights.
- Will switching affect my smart meter?
- You can switch with a smart meter. Your new supplier will take over the meter; many smart meters (especially SMETS2) continue to work with the new supplier. Older SMETS1 meters may need to be re-enrolled. Your new supplier will guide you.
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