For the full process, see our guide on how to switch electricity supplier.
Why would a supplier object to my switch?
Your current supplier can object to the switch in certain situations. Common reasons:
- Debt — Outstanding balance on the account. Paying or agreeing a plan usually resolves it.
- Incorrect details — Wrong address, MPAN, or name. Correct the details with your new supplier and try again.
- Contract lock — You are still in a fixed term and the switch was not agreed for the end date, or the supplier believes you are in contract. Check your contract end date and renewal window.
- Meter or admin mismatch — e.g. meter type (HH vs non-HH), MPAN, or site details do not match. Your new supplier and current supplier can usually resolve this once the correct information is provided.
How to fix an objection
- Contact your new supplier first — they will often lead the process and tell you what the objection is.
- Clear any debt or agree a payment plan with your current supplier.
- Correct names, addresses and MPANs so they match the meter and bill.
- If you are in contract, agree a future-dated switch for your contract end date, or pay exit fees if you want to leave early.
Next step: Compare electricity suppliers and get support with your switch.
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